Privacy Policy
At Hexcode Think Private Limited, your privacy is of utmost importance. This Privacy Policy explains
how we collect, use, and protect your personal data when you use TaxHero
1.Data Collection
We collect the following data:
- Personal: Information, Name, email, and payment details.
- Tax Data:ITR, GST, and TDS data for compliance management.
- Usage Information: Browser details, login times, and user activity on the platform.
2.How We Use Your Data
We use your data to:
- Sync and organize tax information.
- Improve user experience.
- Provide customer support and respond to inquiries.
- Process payments for subscription services.
3.Data Sharing
We do not sell or rent your personal data. Your data may only be shared with:
- Trusted third-party service providers for payment processing.
- Government or law enforcement agencies if required by law.
4.Data Security
We use industry-standard encryption to protect your data and prevent unauthorized access. However, no method of online transmission or storage is 100% secure, and we cannot guarantee its absolute security.
5.Cookies
We use cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.
6.Your Rights
You have the right to:
- Access the data we hold about you.
- Request corrections or deletion of your personal data.
- Opt-out of non-essential communications.
7.Retention of Data
We retain your tax data as long as your account is active or as needed to provide our services. You can request the deletion of your account and data at any time.
8.Changes to This Policy
We may update this Privacy Policy as needed. Any changes will be posted on this page with the revised date at the top.
9.Contact Information
We may update these Terms from time to time. Continued use of the service after any changes will mean you accept the revised terms.
10.Contact Information
If you have any questions regarding this Privacy Policy,please contact us at taxherohq@gmail.com.Registered address of Hexcode Think is 2ND FLOOR CHERUKATTIL H CKTOWER OPP REST HOUSE EDARIKODE PO CHANGUVETTY THENNALA , MALAPPURAM, Kerala, India - 676501.
11.Mandate/Subscription Refund and Cancellation Policies
To ensure transparency and compliance, the following Refund and Cancellation Policies are strictly applicable to all subscriptions and mandates managed on this website:
1.Subscription Cancellation Policy:
Subscribers can cancel their subscriptions at any time by accessing the Manage Subscriptions section in their account settings
Cancellation requests must be submitted at least 48 hours before the next billing cycle to avoid charges for the upcoming cycle.
Upon successful cancellation, the subscription will remain active until the end of the current billing cycle, and no further charges will be incurred.
2. Refund Policy:
Refund Eligibility: Refunds will only be processed under the following conditions:
Duplicate payments made in error.
Service not delivered as per the subscription terms.
Technical issues that prevent access to services, with no resolution within 7 working days.
Refund requests must be submitted within 7 days of the transaction date
Refunds will be processed back to the original payment method within 10-15 business days, subject to payment gateway timelines.
3. Mandate Cancellation Policy:
Users can revoke an active payment mandate by contacting customer support or through their account dashboard.
Mandate cancellation requests should be submitted at least 7 days before the next scheduled payment
Failure to cancel the mandate within the stipulated time may result in a charge for the next billing period, which will not be refunded
4. Non-Refundable Conditions:
Refunds are not applicable in the following cases:
Change of mind after service delivery or activation
Partial usage of subscription benefits
Violations of the terms of service or fair usage policy
5. How to Request a Refund or Cancellation:
Contact our Support Team at taxherohq@gmail.com or call us at +918129664664.
Provide the following details for a seamless process:
Transaction ID
Subscription details
Reason for refund or cancellation
Note: The policies outlined above are subject to change as per the company's discretion. Please review this page periodically for updates.
By subscribing to our services, you acknowledge that you have read, understood, and agreed to these terms.
